Shipping & Returns

Shipping Policy

Most items will receive standard ground or expedited shipping as needed for instrument and accessories safety.  We do not currently ship cellos or cello cases under any circumstances. Please contact the shop via phone or email, or visit us at:


Stradivari House of Phoenix 

2440 W Mission Lane suite 9

Phoenix, AZ 85021

Return & Exchange Policy

All returned items must be in original condition and original packaging to be eligible for any refund. Instruments and bows may be returned within 30 days of purchase to receive money back. Instruments and bows returned after 30 and before 45 days of purchase are only eligible to receive store credit to be determined at the discretion of Stradivari House. All other items may be returned within 30 days of purchase to be eligible for refund. 

Stradivari House offers a 30-day satisfaction guarantee, and Stradivari House will only accept returns initiated within that 30-day period.  In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Stradivari House as determined by Stradivari House.  All returns require prior email authorization.  For the return of an instrument or bow you will receive detailed instructions from Stradivari House.