Shipping & Returns

Shipping Policy

Most items will receive free standard shipping for orders of $99 or more (within the continental United States), including all strings, violins, violas, and most other light-weight items and accessories. We do not currently ship cellos or cello cases under any circumstances. Please contact the shop via phone or email, or visit us at:

Stradivari House of Phoenix 

2440 W Mission Lane suite 9

Phoenix, AZ 85021

Return & Exchange Policy

All returned items must be in original condition and original packaging to be eligible for a full refund. Instruments and bows may be returned within 14 days of purchase to receive money back. Instruments and bows returned within 30 days of purchase are only eligible to receive store credit. All other items may be returned within 30 days of purchase to be eligible for refund. 

Stradivari House offers a 30-day satisfaction guarantee, and Stradivari House will only accept returns initiated within that 30-day period.  In the case of merchandise returns, shipping charges will not be refunded, and the return shipping costs are the responsibility of the shipper, except in cases of mistakes by Stradivari House.  All returns require prior email authorization.  For the return of an instrument or bow you will receive detailed instructions from Stradivari House.